Archive for June, 2007

Emirates are really annoying me….

And hopefully they blog scan regularly and will pick this up.

Late last year we took an extended family holiday and flew Emirates to Cairo and return. We’re Skywards members and so should have gained enough air points for a gratis trip to Australia.

About a month ago I rang Emirates (or their call centre anyway) to find out about our points. After waiting a significant time I finally talked to someone who told me that air-points statements are sent out twice a year and we should have ours in a few days.

For the record I have never received a Skywards statement (and it’s not almost a year since we travelled). Worse than this there is nowhere I’ve found to contact them about this, the lost password and lost username pages on the website don’t seem to go anywhere and the feedback form on their website redirects to the front page.

Sort it out Emirates! I want to know how many miles I’ve got, how far that will get me (us) and I want to use them. Please please sort out your systems and let me know when you have…..

Key words for a google search…. annoyed emirates airline service lack of air-miles website &%^^#@^(&(

PPS - If you want to fly us to Dubai to make up for the hassle and have me write a glowing article for Inspire magazine, I might consider it!

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Google deserve to run the world….

I stand before you all (well sit) dumbfounded.

A new feature on Google maps, allows you to input start and finish locations and get directions, travel time and distance. It also allows the route to be customised to ones whims.

Trying to stump it I entered my home address in North Canterbury and my mothers place in Tawa. Nope Google had that sussed including the Ferry trip and accessing the ferry drive on ramps.

These guys deserve their astronomical share price and MSoft has good reason to be very very worried.

And if anyone is ever driving from my place to my Mum’s here are directions.

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Magic happens when technical abilities and creativity meet…

I had a chat yesterday with Justin Heaney from Influx. Influx is a business that marries some cool technical skills in terms of VCast techno-wizardry with significant experience in the creative aspects of videography. An example of Influx’s work can be seen in the VCast’s for C4 Coffee.

Now putting aside the viability or otherwise of a business specialising in creating VCasts, Influx is an example of what we need to be creating in this country.

It strikes me that there is a significant disconnect between technological savvy and base creativity in our startups. Looking at the number of entrepreneurs I’ve talked to recently they either fall squarely in the technical camp or the creative one. They shouldn’t be mutually exclusive - Weta Workshops is a perfect example of what happens we need to try and close the chasm between these two important facets of innovation.

Thoughts anyone???

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Buy in? Nope… lock in

Rowan posted over here about how the iPhone will have an unremovable sim resulting in consumers being pretty much locked into Apple phone products. This and some of the other issues surrounding Apple’s latest product got me thinking.

I remember a time a decade or so ago when Apple was seen as the free and creative alternative to the MS total lock in model. The iMac was a change from boring grey boxes, the iPod unlocked the recording industry’s grasp on music (well thats a stretch but humour me here).

The iPhone however seems to have gone down the Microsoft path of “lock them into a system and they’ll have no choice but to return”.

In my analysis (and I steer clear of these discussions usually) it seems that the Open Source community has pretty much taken the alternative-cred that Apple once had. That’s all fine while Apple can churn out ground breaking products but I just wonder if Apple isn’t risking a backlash from the very consumers they are trying to attract.

There is a very fine line between being big enough to pull of innovative product development on a large scale, and being too big - at which time you’re seen to be an omnipotent and  aggresive  corporate. It’s a subtle shift in mindset and something that Apple needs to be very mindful of.

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A cool tool….

One of the businesses on display last night was Interclue who have developed a cool little extension for Mozilla Firefox that allows one to preview links prior to opening them. It’s a useful sort of extension and well worth a try!

Interclue has been showcased on Mozilla’s add on page - it’s great to see a start up having success in this way. As to whether the concept can be monetizes - well that’s another discussion…

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Interconnectedness 2.0

I’ve been thinking about things following on from Brenda’s post the other day, where she spoke about the interconnectedness of the Wellington ICT and Blogging scene (included in which was myself which I take as a compliment, albeit a little misguided, living as I do in the Mainland).

Last night I had the pleasure of attending the graduation launch for the Hi Tech Programme, an initiative run through the CDC which seeks to take 10 businesses a year and put them through a mini-incubator where they learn some of the multitudinous and varied skills needed to grow their businesses. At the end of the programme the participants put on a mini trade show and present their businesses to an invited audience made up of business people, investors and educators.

There where a number of people there last night - John, Chris et al from CDC, Phillip from ConnectNZ was there, Matthew from the cii also. Patrick from PROconsulting, who delivered some of the learning for the participants, was there. NZTE, who funded much of the programme, were well represented. The course participants where there obviously, ECOBOB, EDH Bike, Enfinit, GOWEKA, iDesign, Interclue, Inventious, Libros, The Voice Booth and Tor designs.

Lots of names in there, the difference between Brenda’s post and my own is that each of her names are active bloggers as well as being active industry players. It’s something that seems apparent when comparing the Wellington and Christchurch scenes - Wellingtonians seems to have a higher uptake of blogging. Now maybe people think it doesn’t matter but I think it does. If Web 2.0 is all about community and user influenced development, then surely blogging is the ultimate expression of that. If an entire group of industry players are not exposing themselves on and to blogging perhaps their ability to provide a service relevant to the 2.0 economy is compromised.

Or maybe I’m reading too much into it and it’s just that they’re too busy running successful businesses to blog - but then again Rod and Jim run busy-nesses and they find the time….

Anyway - the launch was great and hopefully the next generation of serial entrepreneurs was on display last night.

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Even if they are retards we can’t admit it…..

Lance has an interesting post over here (for those who can’t be bothered reading it - a semi-secure CRM had some dodgy comments about customers on it which entered the public domain). While obviously a PR disaster occurred and the CRM should have been secure, some bigger issues are called into question.

How many times have we gotten off the phone after talking to a customer only to say ” they’re friggin retards/they’re useless/they don’t have a clue”? My contention is that regardless of whether or not we say this in a fully secure closed system - the issue lies in articulating the opinion at all.

Our customers are everything - they own us and if we think of them as anything less than exemplary, it will taint the way we deal with them. Sure there are good customers and bad customers but we should deal with customer development the way we deal with employee development - utilise the carrot not the stick.

What I’m saying is that by flippantly stating that a customer is a retard, one lessens the entire tone of the external view of the organisation.

Above all be nice!

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Environment matters….

Leading on from Dan’s post recently about his experience starting up a new business, I thought I’d share a story with y’all. While the story itself is not important, it is analogous to many issues and experiences new business comes across…

For awhile I’d been moaning about the lack of strategic vision apparent around the directors of one of the businesses I’m involved in. It seemed every time we tried to talk about “higher level stuff” we’d get bogged down talking about why this widget wasn’t delivered and blaming each other and pretty soon it was yet another operations level meeting.

We decided, after spending a week offsite doing a strategic planning/team building session, that a dedicated space where we could go away from the operational parts of the business was in order. We made a board table (very nice it is too), bought some new chairs, got a big arse LCD to Skype and Dotproject on and presto - we had ourselves a boardroom.

Two months into the experiment I’m happy to advise that things are definitely better - sure around the board table there are varying levels of vision but in an SME where the owners are the managers are the directors this is unavoidable. Bottom line is that progress has been made and the aggregate level has been ratcheted up a notch or two.

The moral of this story…. environment matter. Sometimes it’s best to sweat the small and insignificant stuff in order to achieve the big and substantive stuff.

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Phil O’Reilly has some answers….

Phil’s opinion piece in the NZ Herald brings out some of the traditional answers to competitiveness building for NZ businesses given the high value of the dollar.

Some of his suggestions are a little naive, however one area I agree entirely with him is where he calls for better analysis of proposed regulations pre-implementation.

It’s an issue that I wrote an article on recently after hearing Ruth Richardson speak on the matter. It’s probably worth re-publishing here because I think it’s a valid area of concern given the never ending amount of regulation which businesses and individuals seem to have thrust upon them with no concern for the unintended consequences.

I attended a recent meeting where former cabinet minister Ruth Richardson talked about what she calls “regulatory creep”.

She uses the term to explain the rapidly increasing quantity of legislation and regulation under which business is asked (well, if truth be known, forced) to work.

Richardson, since leaving Parliament, has undertaken several board and consultancy positions both in New Zealand and overseas. She has had first- hand experience of the effects of regulations brought into effect after the Enron and WorldCom scandals in the United States, and the resulting loss of focus for businesses generally and boards in particular.

This loss of focus can be directly attributed to a move from performance to compliance – that is, management and boards move from spending the bulk of their time ensuring corporate performance, to spending their time ensuring compliance with relevant regulations.

My attendance at the Richardson lecture was timely, coming, as it did in the same week that I took part, in my role as an owner of a manufacturing company, in a routine training session with an occupational safety and health (OSH) consultant.

The company in question takes health and safety seriously but pragmatically.

It rightly has the opinion that employees have initiative and that in most instances, workplace safety and health is a matter of common sense rather than procedural compliance.

Some time ago, in an effort to formalise their commitments, the company embarked on an OSH compliance programme and engaged a consultant to facilitate this process. A multitude of work books were produced, one of which began with a company commitment to health and safety in the workplace. This commitment was signed by the directors and filed along with the other OSH resources.

At the routine training session, we were told that the employer commitments were not valid because they were not displayed for staff to see.

Now it has to be said that this is something bought up by a consultant and may not be a reflection of the legislation or regulation itself, but the mere fact that this was an issue begs some big questions.

Why is it in this country that small and medium businesses are unable to use common sense and pragmatism, but rather are forced to spend time and money on consultants to ensure compliance with regulations?

Now I am not suggesting we return to the dark ages where staff safety was given scant regard, rather that we take a long look to see if the regulation being put into place has unintended consequences.

It is true to say that workplace accidents have reduced in the time since OSH legislation was enacted.

However, it is also true that the workplace environment has changed markedly in the same time.

Management has become more aware of employee issues and unemployment levels are at all-time lows.

Any board worth its salt is aware that happy and healthy employees are productive ones and that workplace accidents make for bad business. It could be suggested that the reduction in workplace accidents would have occurred anyway, and is more a function of the free market at work than any legislative effect.

What isn’t articulated are the unintended consequences of regulation.

While successive governments are quick to tell us the added value that their regulation has provided, they are less likely to articulate the deleterious effects of that same regulation.

The case in point, OSH regulations, have had a huge negative impact on businesses’ ability to perform, causing significant costs both in terms of time and money to a business.

So what is the answer? Richardson mooted an interesting concept – to mirror her Fiscal Responsibility Act of 1994, perhaps it is time to draft a Regulatory Responsibility Act to ensure that the ever increasing mountain of regulation cast onto New Zealand businesses is tempered with a common sense “above all do no harm” approach.

It is a basic tenet of our legal system that bad decisions create more harm than the mischief they are intended to remedy – unless regulators transfer this tenet to their own policy development, our economy’s ability to grow will be seriously affected.

I would challenge politicians both from the left, who claim that New Zealand needs to be more competitive on the world stage, and from the right who champion the concept of the free market, to assess any new legislation for both intended, and unintended consequences.

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Google cal to PDA syncing

Here’s a question for some smart people out there…..

I want to sync my multiple Google calenders to an I-mate Jam via the USB cable. You’d think this would be easy, or simple or something.

Anyone have any good advice, ideas or thoughts on this? What PDA’s do others use out there and do they use Google cal with them?

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