Author Archive for Mike Riversdale

Listing The Latest Google Apps Upgrades

As most of you know I use Google Apps to run MiramarMike.co.nz and thoroughly enjoy the freedom that I have when it comes to accessing and using my company information from wherever I am in the world (Wellington mostly) - as long as I have a good connection to the World Wide Web :-)

A little aside before I plough on. For those that thought Google was only a search site you might find the rest of this article a tad, “Wow, I never knew that”. To find out which of the many Google products and services (above and beyond search) that may work for you visit their Prouduct Help Page (A-Z version) … and I’ve just discovered something called Google Radio Automation and Knowledge Seach that is only available in Russian, who knew!?!?

Google Apps is “cloud computing” at it’s finest (in my opinion) and there are many advantages** to running everything via a web browser such as the applications are constantly improving without me having to download a single thing. I am always* running the latest version.

This is a much faster and reactive environment than the slow, monthly security updates from Microsoft and is in another universe when it comes to PC product releases (be it Microsoft or Apple). Of course this means it can be quite a task to keep up with the updates, new features and general tinkering around that the Googlers release to us.

Having said that, you don’t actually need to keep up-to-date with all the updates - most are bug fixes, making things work slightly better than they did or making them work with other services (be they Google’s own or others out there on the Web). The big releases are the ones you want to be made aware of.

Tip: Keep a look out for the red ‘New!‘ top right on the main page of your Google App. It’s where the big stuff gets announced.

Thee rest of this post is a pointer to the big items that Google have released to Google Docs, GMail, Calendar and Sites over the past few weeks .
Oh, and because I didn’t see the need to give all my money to NZ Vodafone and haven’t bought an iPhone there is a lot of mobile features/updates that I won’t be listing - but I’m sure you know where to go to find them.

Google Docs [Create, share and collaborate on documents in real-time - official blog]
Biggest new thing here is the many (300+) templates you can use to start your document, spreadsheet or presentation from. With the previous update of using CSS to control the formatting of your documents this was always on the cards but I am still a little overwhelmed by the sheer amount of templates to choose from, and it’s only going to grow - check them out!

Also you may not know that Google Docs now supports PDF - upload your PDF file and view or share it on-line.

Publish a Google Doc to everyone and you’re adding a page to a web site (and the reasons for using Google Docs blurs/merges with Google Sites) to which you’ll probably want to get some visitor stats - now you can with Google Docs/Analytics integration.

And finally, everyone should be able to use Google Docs offline powered by Google Gears.
Yes, you can now edit your documents without having to have an Internet connection and it’s all synchronised when you next plug back into the Web.

GMail [Email with up to 25 GB of storage per custom email address, mail search tools and integrated chat - official blog]
Whilst nothing big has been released out into the wild world since their big upgrade, late 2007, there have been movements with their tidying up of how Contacts are handled (not everyone is chucked into your contact list just because they pass through your InBox - takes 5 goes before it’s automatic).

Another feature I, as a nomadic consultant around town, love is the ability to see where I’ve left myself logged in and, if I want, log myself out remotely. Very handy for those on the go.

They have also released a GMail Labs set of functionality which you can ’suck and see’. These are obviously features that the GMail team think are probably useful but not sure … and I suspect they also want to see how much information then can glean from them before letting them lose on the world.

And on that note I’d keep an eye on new features coming to the Chat that comes with GMail as I see Google taking a very smart path down a let’s keep all types (Chat, Talk etc) the same which will mean (I think) more features for the GMail version.

Google Calendar [Coordinate meetings and company events with shareable calendars]
Biggest feature I newly discovered is the ability to tell Google Calendar your mobile phone number and then choose to have reminders txt’ed to you - awesome! In fact I now answer the question, “Where are you off to next Mike?” with, “Don’t know yet, Google hasn’t told me”. Here’s how you set up your calendar to send SMS so you can chose which of the v important events it txt’s (note: they say it only works on Vodafone here in New Zealand but I’m sure I had it working on my Telecom mobile)

Not a lot of other news - a little bit of updating with the printing of calendars (good for my non-iPhone/PDA run down the street to my next appointment)

Oh, and I’ve set-up an unofficial Worser Bay School calendar (iCal) so we can all keep a track of the their productions, holiday times and parents visits.


Google Sites [One-stop sharing for team information - official blog]
Still the baby of the team at Google Apps but already starting to get it’s own cool features.

The number one feature for me (when it comes my way*) is the ability to customise the Sites URL (”web page name”) of a site - instead of http://sites.google.com/miramarmike/clientA I can now have http://clientA.miramarmike.co.nz … much nicer.

Not far behind that is the integration with Google Analytics - you can now track your visitors to your Google Sites.

Start Page
The “start page” is the Google App version of iGoogle which is a customised “web desktop”. iGoogle recently had a major release* which I really like but unfortunately this hasn’t been reflected in Google Apps - it will come, I’m sure.

…………………..
And that’s it for the Google Apps updates that I’ve noticed. However the Google suite is much more than that although you may need a different login for the following (much to Ben’s annoyance :-)

Google Reader [Keep track of your favourite websites - official blog]
I have the sense that this mainstay in my on-line life is morphing beneath my feet as it starts to connect me with people that I share things with and with content around the web - watch this approach start to appear in other Google products (GMail and Calendar …)

For me the top news is the ability to share items that haven’t come through from a feed - very handy (if usually unremembered) and could, maybe, start to encroach on my use of Delicious.

Google Maps [official blog]
Apart from being used find where my meetings are being held and then linked to a calendar entry the only other thing to note is that Google Maps is opening up it’s content. YOU can put whatever you like onto a map, you can even edit other people’s … like a Wikipedia on the world stage.

Blogger [official blog]
News of note - ability to create scheduled postings, I love it and I wouldn’t be able to blog as much without it.

Feedburner [official blog]
Two big releases:

  1. AdSense in your feed - you knew it was coming!
  2. Create your own ‘networks’ - I’ve joined Mauricio’s Technozone network, be interesting to see how it goes

Google everywhere
And nearly everything Google owns has had one small but significant change - the wee icon (called a ‘favicon’) displayed in your browser next to most Google products has changed - read all about the new blue lowercase ‘g’

*phew*, what did I miss?

* not quite true - Google, like most large scale Web service providers, can target roll-outs of their applications by geography, language and the like. Not everyone may have the very latest at any given time … but you know it is only a matter of time before it’s served out to you.

** there are disadvantages to running applications via a browser with the most notable being you nearly always have to be connected - no connection, you have nothing. There are also other “emotional” issues such as going against the way it’s done, generating a level of trust so that you are comfortable allowing someone else to store your information and believing that there will be no “leakage” of information.

This is a cross posting by Mike from his work blog: MiramarMike.co.nz

Semantic Web … what’s that all abaht then guv’nor?

(cross posting from MiramarMike.co.nz - connecting people with people via information)

Semantics?The Semantic Web has, for quite some time now, been touted as then next generation Internet and more specifically the “Web” - your email runs on the Internet but I’m not sure that’s what they’re talk—- well, maybe …

But what does ’sematic web’ mean?
Wikipedia has a great semantic web explanation:

Humans are capable of using the Web to carry out tasks such as finding the Finnish word for “cat”, reserving a library book, and searching for a low price on a DVD. However, a computer cannot accomplish the same tasks without human direction because web pages are designed to be read by people, not machines. The semantic web is a vision of information that is understandable by computers, so that they can perform more of the tedious work involved in finding, sharing and combining information on the web.”

This ties into two things that are fundamental to the approach I take when working with clients:

  1. Openess
  2. Information is your product NOT your website/Intranet, i.e. let go of the information destination

(there are others but for now let’s focus on those)

Openess will be key to enabling the machines to get at, understand and use the information you’d like to share with the world. Openess is not just about allowing access, it is also allowing access in a recognised way to information that can be understood by other computer applications.

For instance, I have my work calendar available online, it will make sense to you and you will see that I was free at 1:30pm for an hour on Wednesday 4th June, 2008 (NZ time) and if you had been around the Wellington CBD you could’ve caught up with me. You, a human, work that with little brain use … but a computer can not as the information is not (yet) open for it to be read and used in such a useful way.

Once you let others into your information (and it’s always your choice how, when and to what level) then you very soon realise that your most common access point to that information is NOT the product from which the next step is to let go of the information destination - this is will be a relief to you as you no longer have to try and be everything to everyone using just one website.

Using my work calendar again you may think I have to use the Google Calendar web site to review and update my appointments, this is not true. The information is fed out in a common format (iCal) that allows other application that I authorise can use the information. This means in reality that the two most common ways I see my calendar is via the Ubuntu time/calendar (top-right of my desktop) or via SMS txt messages from Google letting me know when people accept/change/decline appointments and more importantly where I should be in 30 minutes time. The information is king, not the Google Calendar website.

“Open information” + “letting go of the destination” can lead to some wonderful things being created around your information that you would never have though of in a million years (”mashups” fall into this category) - check out these five wonderful creations that the originators of the information and/or systems would never have imagined [source: Mashup Awards]:

These two facets are also a driving force behind “Web 2.0” - think of Flickr (I rarely see the website but my screensaver shows me the latest cool photos I’ve taken), Delicious (can’t remember the last time I visited the website) and, of course, Twitter which I only visit to follow new people or check out the new people following me.

HOWEVER, these two facets of ‘openess’ and ‘the website is not your product’ does not seem to be as front-and-centre in “Enterprise 2.0″ as it should. People within NZ organisations think/install/use a “wiki” or a “blog” or SharePoint = “Web 2.0″ but don’t seem to be mature enough to think how the data/information should be opened up to other services.

Is this a ‘2-3 years behind USA/Europe’ thing happening here in New Zealand?
Your view - leave a comment

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Other related postings on the ’semantic web’ from this blog and others:

Web/Enterprise 2.0 is SaaS+ AND can only live on the Internet

(cross posting from Mike Riversdale: Enterprise 2.0 New Zealand style blog)

I’m gonna make three points:

  1. SaaS is thin to the max
  2. Web 2.0 is SaaS PLUS the Internet
  3. Enterprise 2.0 is “Web 2.0″ within the organisation

SaaS? “Software as a Service”


1 - SaaS is thin to the max.

Software as a Service (SaaS) is software delivered via the browser (or some such “online client”) following the following basic rules of playing:

  • There is no software to install on the machine you’re using
  • There should be no assumptions made about what type of machine you’re using
  • There can be no expectation that the machine you’re using can store anything more than is required to facilitate the current session

I believe this is a return to the ‘good’ old days of dumb green screen terminals - just quicker, prettier and much glossier. I was gonna say ‘easier’ and ‘friendlier’ but hey, you can’t compare eras in sport and you probably can’t in computing and I remember my terminal doing me just fine at the time.

Oh, and another phrase you’ll oft hear is ‘thin client’.

So, it’s software that requires a server somewhere to run all the bits and bobs.


2 - Web 2.0 is SaaS PLUS the Internet

So what’s the difference between SaaS and Web 2.0? In my view it is the addition of “connectivity” to the mix.

Web 2.0 is software running on servers out there and serving up applications usually via a browser - that’s SaaS. But Web 2.0 goes beyond living on the interconnections of the Internet from birth. The apps are built to use the sharing of information (to and from), the sharing of software (open source and the use of APIs) and the sharing of people.

The finest place to share is on the Internet - that’s why Web 2.0 can only live on the Internet. The Internet/Web 2.0 is (currently) imbued with a spirit of openness - it demands that we share and when we don’t it gets all uppity and sulks. When Napster was told it couldn’t share it withered in the Internet environment.

BTW, sharing does not equal a free for all, but it does demand that you explicitly explain and code the reasons for not sharing from the moment someone uses you.

To allow this sharing the conceptual walls around Web 2.0 applications are much more fluid and permeable. If you think of these “walls” then an SaaS application isn’t really that different to a PC installed one. They don’t really share themselves. And there are times when I am perfectly happy with that - I am glad Xero is a SaaS product and not Web 2.0, who wants the finances of your company being shared? Although, in this creative environment maybe the boundary will blur … who knows.

Web 2.0 also has a community feeling about it, a definite sense of wanting to play with others and, as Nat Torkington so memorably said (about Flickr), “You can feel the humanity front and centre”. I believe that is because all good Web 2.0 products work with connections of people (in Flickrs world it’s through the media of photos) because the people delivering them know that we don’t live in walled gardens.


3 - Enterprise 2.0 is “Web 2.0″ within the organisation

Can ya see where this is going?

Enterprise 2.0 - well it is, in my view and work:

Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organisation.

more…

And if we now agree that Web 2.0 is more than just SaaS you can see how Enterprise 2.0 can have a dramatic affect on an organisation, especially those that believe they live in walled/closed environments. Of course no organisation really does exist in such a manner unless the staff are chipped in the neck on their first day and then monitored and controlled 24/7 … anyone work in such a place?

But don’t forget the fundamental environment that Web 2.0 lives within - the Internet.
This isn’t software taken from the Internet and installed within the organisation.
Taking MediaWiki, the software the runs Wikipedia, and installing it on your company network will not give you Wikipedia or anything like it. It’s a different environment.

There are, therefore, two types of Enterprise 2.0:

  1. Using Web 2.0
  2. Using Web 2.0 software

They come with very different emotions, issues, challenges and approaches.

I suspect that most organisations (and certainly those here in New Zealand) only think about the second option and that’s fine. However, do people also consider that removing the software from its environment can be akin to taking a fish out of water - without the Internet have you considered the following?

  • How can the underlying software connect back to its home (the Internet)?
    (think about this - Continuous Innovation in the Online Office)
  • How can the service you’re providing compliment what the staff are already using outside your walls?
  • How can the software support your staff’s real life connections (colleagues, clients, friends, family, competitors …?)

All of these are questions around the “permeable wall” - a characteristic of Web 2.0 and therefore Enterprise 2.0.

Other related posts: