I’m somewhat dismissive of banks in general, having seen how slow they are to move with the times, how threatened they feel with offerings that challenge them, and how mired they are in the status quo generally. However this guest post by Kiwibank developer Jay Nielson restores some of my faith in banks.
It’s well worth reading in its entirety but some salient facts;
- They rolled out an iPhone app in three weeks
- They iterated it quickly post launch to respond to customer feedback
- They have fun while doing it (including offering the site in Swedish chef language)
I’m totally impressed by what Kiwibank are doing – and only hope that their creativeness will continue – no matter how the political climate in New Zealand changes.