Milly’s #2 Fail

By Ben Kepes

I posted this morning about my nightmare buying a product from Milly’s. This afternoon after a long convoluted journey my goods turned up – it seems they’d been sent astray…

Looking at the packing slip, Milly’s had sent my stuff to 1/65 Lichfield Street:

millys

But looking at my order confirmation, you can see I entered the correct address of 1/165 Lichfield Street:

addy

Clearly they have a completely manual data entry process and someone missed out that all important “1”.

That’s a double fail, my stuff is here, about that I’m happy, but it’s been a sad process getting it…

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One Response to “Milly’s #2 Fail”

  1. Julian Stone says:

    Not good re: Millys eh!

    Here’s another case of an ecommerce fail:
    http://julian101.com/2008/08/735pm-thoughts/

    Julian

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The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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