Tag Archives: Air New Zealand

January 24, 2013 Posted in Business Leave a comment

Airline Customer Service 2.0

By Ben Kepes

I’m writing this email 30000 feet or so above the Pacific Ocean upon an Air New Zealand flight to San Francisco. I’m also somewhat agitated because I inadvertently left my wallet (and all of my credit cards and other essentials) at home in my office. As I fly along in

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March 2, 2012 Posted in Business 9 Comments

Air New Zealand–Dropping the Ball

By Ben Kepes

I fly a lot. I fly a lot with Air New Zealand. It’s my favorite airline in the world and I consider myself an honorary Air New Zealander (the name that AirNZ uses for its employees). Everywhere I go I evangelize my airline (Air New Zealand is owned, in part,

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October 17, 2011 Posted in Business Leave a comment

Kiwi Airline Management System Scores AirAsia as a Customer

By Ben Kepes

I’m doing a bit of consulting work in the airline transport industry around cloud and API enablement and, as part of my research, I spent some time talking with Mark McCaughan, CEO of New Zealand based company Merlot. Merlot is a vendor that has created an application designed to optimize

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September 5, 2011 Posted in Business Leave a comment

Air New Zealand–Please Sort out Your Insurance Partner

By Ben Kepes

I love Air New Zealand – I spend a significant amount of time on their planes and try, whenever possible, to evangelize them as an airline. The have, in my view, the best service bar none, and it’s always a pleasure to travel with them. So on the (admittedly exceptionally

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October 16, 2010 Posted in Business Leave a comment

Weekend Light Relief – and Big Business Getting Creative

By Ben Kepes

Some light watching for the weekend – and part of my ongoing love affair with most of what Air New Zealand does. Latest in their subversive marketing campaign is a series of online videos starring “Rico” a creation of Jim Henson’s Creature Shop (yes, they of the Muppets and Sesame

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The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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