Tag Archives: Assistly

September 12, 2012 Posted in Business Leave a comment

Zendesk Scores New Funding Round and Updated Interface

By Ben Kepes

I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding with the beginning of their hockey-stick growth. I don’t know about

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September 10, 2012 Posted in Business 2 Comments

Citrix Acquires Beetil – Great Result for the Wellington Heroes!

By Ben Kepes

The web-based helpdesk space is pretty busy – but while big names like Zendesk and Assistly (now help.com desk.com) get most of the attention, a little battler from Wellington, New Zealand has been quietly building out its product. That commitment has paid off with the announcement today that Beetil is

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January 31, 2012 Posted in Business 1 Comment

Assistly rebrands as Desk.com. Quick Analysis

By Ben Kepes

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new

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October 24, 2011 Posted in Business Leave a comment

Oracle Buys RightNow–MyPOV

By Ben Kepes

Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of customer-facing engagement tools. While Oracle does have CRM on-demand, this acquisition

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September 22, 2011 Posted in Business 3 Comments

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it closing after the event. Assistly is a young company that is

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The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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