Tag Archives: banking

June 23, 2010 Posted in New Zealand Leave a comment

How Not to Do Customer Surveys, a BNZ Fail

By Ben Kepes

God give me strength… So yesterday I got a call from our business banker asking what would make my life with BNZ Internet Banking easier. “Well”, I said, “that’s easy. Don’t make me use three separate logins to access the 10 or so bank accounts that I have access to.

Tagged banking, banking 2.0, bnz |

September 7, 2009 Posted in Business, IT, My businesses, New Zealand 3 Comments

Time for a the BNZ Rant, They Don’t Get It….

By Ben Kepes

My fellow blogger Lance Wiggs tends to be a bit of a curmudgeon when it comes to banks in new Zealand, in light of the fact that he’s sitting somewhere in the middle of Africa, I figured I’d take up the baton. I’ve banked with the Bank of New Zealand

Tagged banking, bnz, customer service, Xero |

July 7, 2008 Posted in Business, Collaboration, Design, IT, Society, Strategy 1 Comment

On mobile banking…

By Ben Kepes

With the release of the iPhone 3G, movement on affordable mobile dataplans and a myriad of new entrants in mobile applications, it is interesting to look at perceptions around mobile data. An interesting research piece from Unisys brings up the following statistics; worldwide there are 3.3 billion mobile phone subscribers

Tagged banking, mobile data, security |

June 13, 2008 Posted in Business, Design, IT, SaaS 2 Comments

Banking and security…

By Ben Kepes

An excellent post over on Geekzone about a customer experience with a bank. Seems that the bank contacted their customer by phone in order to make some changes to their account. Said customer was asked to verify their identity by password but when he rightly pointed out to the bank

Tagged banking, security |

April 24, 2008 Posted in Economic Development, New Zealand, Society 2 Comments

Super normal profits (and it’s not a telco)

By Ben Kepes

It seems in New Zealand that we’re quick to admonish corporates that run high profits and seemingly provide bad service. The excoriation that has been levelled on our telcos of late has been a good example of this. One cannot help but think that much of this criticism is politically

Tagged banking, politics, profits |

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.