Tag Archives: Customer relationship management

April 16, 2013 Posted in Business 1 Comment

WorkinBox Integrates Email and CRM – Beautifully

By Ben Kepes

I’ve known Ryan Nichols, the CEO and co-founder of Tylr Mobile, for a number of years now – he has an impressive record of picking great problem areas and executing upon them in short order – I first came across him at Appirio and we later talked when he took

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April 15, 2013 Posted in Business 1 Comment

NetSuite and eWinery Toast a Specific Solution for the Wine Industry

By Ben Kepes

Living as I do smack bang in the middle of a wine producing region, I’m always interested to see smart software being applied to the viticulture industry. Primary product is a very honest industry, but when that primary production is all about selling a product that is often differentiated on

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April 10, 2013 Posted in Business 2 Comments

Wave Takes on the Scanned Receipts Market

By Ben Kepes

Anyone who thinks small business have simple requirements in terms of software has never worked within an SMB. SMBs requirements are often just as complex as those of enterprise but they don’t have the resourcing that larger organizations do – a double whammy that puts them at a distinct disadvantage.

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March 12, 2013 Posted in Business Leave a comment

Crushpath Picks up $6M and Launches Tailored Pitch Sites

By Ben Kepes

I’ve written before about Crushpath, the startup founded by ex-Jive marketing wunderkind Sam Lawrence. As I said when I first covered there slightly stealthy launch, the premise of Crushpath is that traditional CRM, where salespeople have to record deals, introduces a barrier to entry – salespeople simply want to get

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March 11, 2013 Posted in Business Leave a comment

Scribe – Prettying up Life for the Data Integration Crowd

By Ben Kepes

Data integration – it’s the elephant in the room when it comes to the adoption of cloud solutions. While a plethora of best of breed solutions might provide the best functional fit in specific areas, that only works when the solutions themselves work together seamlessly – which is where the

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March 7, 2013 Posted in Business Leave a comment

SalesFUSION Picks Up $1M–Incredible Renewal Rate Seals the Deal

By Ben Kepes

There are two metrics that are key to a SaaS business’ viability – conversion rates and churn. One focuses on the efficiency of the sales process, the other measures how happy customers are with the service being provided  When you have a startup that boasts of 100% year on year growth AND has

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October 1, 2012 Posted in Business 3 Comments

MindTouch Delivers Knowledge Base for Salesforce Customers

By Ben Kepes

MindTouch is one of the early leaders in the Enterprise 2.0 space –their CEO, Aaron Fulkerson was a regular attendee on the conference circuit. Over the last couple of years however, MindTouch has gone pretty silent as  market conditions and heightened competition caused them to disappear from view. I bumped

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September 13, 2012 Posted in Business 1 Comment

Customer Metrics for SaaS Companies

By Ben Kepes

One of the key pieces of advice for SaaS startups (actually all startups really but in this case of particular relevance to SaaS0 is to measure everything. Over the last few years a number of different solutions have been developed which allow companies to measure different parts of their business

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September 12, 2012 Posted in Business 1 Comment

Dataloader.io Provides Easy Salesforce Migration

By Ben Kepes

One of the great untold barriers to actually moving to the cloud is the not insignificant pain that organizations feel when migrating their data from an existing system of record to a cloud solution. This is especially the case when the solution is both an integral part of the organization’s

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September 11, 2012 Posted in Business 1 Comment

FinancialForce 2012 Release–Delivering a Loosely Coupled Set of Solutions

By Ben Kepes

Nicely timed to coincide with next week’s DreamForce conference comes the summer 2012 release from FinancialForce, the cloud accounting company that is both part owned by Salesforce, and built upon the force.com platform. While product announcements tend to be a little ho-hum, this one is interesting since it comes from

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The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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