Tag Archives: Help desk

May 10, 2013 Posted in Business Leave a comment

Location Based Services Not Just for Consumers – Location as an IT Service Desk Enabler

By Ben Kepes

At Interop this week I sat in a keynote where a Cisco executive explained how their location based technologies are enabling the MGM Grand resort in Las Vegas to have deeply contextualized and personalized interactions with guests in the resort. That got me thinking about location within an enterprise and,

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January 31, 2012 Posted in Business 1 Comment

Assistly rebrands as Desk.com. Quick Analysis

By Ben Kepes

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new

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October 20, 2010 Posted in Business 1 Comment

NTR Brings IT Service Desk to the Enterprise

By Ben Kepes

I’ve been following service desk solutions for several years now – ever since I wrote the first review of Zendesk published in a mainstream blog (disclosure – the Zendesk folks have gone on to become good friends of mine and I also write for their Zengage blog). It seems I

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The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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