I came across Danish product Zendesk the other day. Zendesk is a SaaS delivered helpdesk solution that simply and effectively provides a helpdesk
- Fully customisable tickets
- RSS feeds for tickets and views
- Tagging of all helpdesk attributes
- Self-service portal for help desk users
- Tickets are email integrated
- Resolved tickets can be automatically converted into solutions and added to the solution database
- Built in SLA tracking
Zendesk has tiered pricing – from a free plan for single users, through to $349/month for a 25 agent operation. Zendesk just picked up $500k angel funding ad have picked up some big name users already.
Below is the Zendesk introductory video;
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