Tag Archives: RightNow Technologies

October 24, 2011 Posted in Business Leave a comment

Oracle Shows its Hand–Enterprise Software Gets a Whole Lot More Interesting and NetSuite in his Sights

By Ben Kepes

A couple of weeks ago when the war of words between oracle CEO Larry Ellison and Salesforce CEO Marc Benioff went down, many of us characterized the battle as the tired old vendors versus the new upstarts. Commentators got tunnel vision parsing the events as a kind of binary example

Tagged larry ellison, netsuite, oracle, Oracle Corporation, RightNow, RightNow Technologies, Salesforce.com |

October 24, 2011 Posted in Business Leave a comment

Oracle Buys RightNow–MyPOV

By Ben Kepes

Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of customer-facing engagement tools. While Oracle does have CRM on-demand, this acquisition

Tagged Assistly, larry ellison, oracle, Oracle Corporation, RightNow, RightNow Technologies, Salesforce.com, zendesk |

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.