I posted a couple of weeks ago about the imminent entry of Xero into the Australian market. In what can only be described as a fair development, Australian SaaS accounting provider Saasu has announced the roll out of some internationalizations of it’s product.
For New Zealand customers this includes New Zealand default tax codes. Saasu is quick to add that the NZ codes are for beta release only (same situation for the UK).
The interesting thing here however isn’t how Saasu will do in Xero’s backyard, neither is it how Xero will do in Saasu’s patch - the real test will come when both of them are fully entered into the UK market. Bear in mind that neither company has any particular brand following outside of their home location - UK then will be a great head to head battle - not to mention the fact that they’ll both be battling Free Agent Central for the smaller businesses and Coda2go for the larger players.
I posted earlier today that Xero didn’t work on Google’s new browser Chrome.
Great to read that Xero have checked and corrected this anomaly. So here it is - (BTW Xero you weren’t the first - Just checked and my login to Saasu went fine as well)
After my recent post about SaaSu integrating social networking information in their SME accounting system, I had an email from a reader who disputed my view that this is a positive thing. They contended that;
having your customer DB online is a recipe for disaster…. why furnish your employees with all the tools to leave?
While I have to admit that making this sort of information accesible to employees does constitute something of a threat, I also contend that the gains that can be made outweigh the disadvantages. Gains in terms of customer knowledge, customer intelligence and future customer acquisition.
My correspondent however doesn’t see this, he feels that;
given that one of the largest barriers to SaaS is the SME’s fear that [someone could] get hold of their data….. when they figure [the unintended consequences of SaaS's move] out, SaaSu’s in for a tanking
So this is where I put it out to you. Given a hypothetical situation where you ran an SME that utilised lots of records of individual (be they customers, suppliers or whatever), do you feel that the benefits to be gained by having a social ecosystem up front and centre outweigh any potential deleterious effects?
News that SaaSu is mashing up contact information within it’s SaaS accounting offering with information from LinkedIn, Myspace, Facebook, Bebo and Orkut.
SaaSu correctly points out that;
For a long time companies have not wanted to share ownership of customer and prospect relationships with their employees. These relationships have been owned by the company. LinkedIn allows employees (especially professionals with an eye to having their own business eventually) to de-institutionalise their contacts, taking back some of the dollar value from their employees balance sheet back to their own.
It’s another great point of difference for SaaS accounting, allowing it to become a relationshp management tool that is dynamic and automatic. It also allows qualitative business assesment of individuals, based on community feedback, a useful tool for both customer, supplier and potential employee assesments.