Tag Archives: Technical support

December 18, 2012 Posted in Business 8 Comments

Drivers for Cloud Adoption–CIO Research

By Ben Kepes

Interesting survey results just released that indicate cost isn’t the highest factor in cloud adoption (yay – at last people are talking more about non-cost impacts of cloud) – Respondents believe compliance requirements, value and competitive advantage are the key drivers for cloud adoption. The survey was conducted by Dimensional

Tagged Application programming interface, Business, Business-to-Business, Chief information officer, cloud computing, e-commerce, Software as a Service, Technical support |

January 11, 2012 Posted in Business Leave a comment

Automation Only Goes So Far–Google Apps Launches 24*7 Phone Support

By Ben Kepes

Awhile ago I wrote a case study about SmartPayroll who are bucking the trend towards automated customer service and support and providing real live people for customers to talk to. At the time it seemed that SmartPayroll were something of an outlier while other vendors were firmly fixated on human-less

Tagged Customer, Customer satisfaction, customer service, google, Technical support, Zappos |

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.