Tag Archives: twitter

July 17, 2012 Posted in Business Leave a comment

Loggly Gains Funding and a New Exec Team

By Ben Kepes

In the race to deliver the benefits that big data is promising, a number of products are coming to market that help capture data to later be analyzed by big data tools. One area of particular promise is that of online logging – an area that is important as software

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March 27, 2012 Posted in Business Leave a comment

Cloud’s Secret Sauce–Zendesk Delivers Best Practice Analytics and Customer Satisfaction Data

By Ben Kepes

I’ve long said that one of the key benefits of cloud applications is the ability of vendors to aggregate and anonymize data from their users, and to offer this anonymized aggregated data back to users who can then derive insights from comparisons between themselves and other vendors. It’s an area

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March 20, 2012 Posted in Business Leave a comment

On Public, Private and Horses for Courses…

By Ben Kepes

CloudU Notebooks is a weekly blog series that explores topics from the CloudU certificate program in bite sized chunks, written by me, Ben Kepes, curator of CloudU. How-to’s, interviews with industry giants, and the occasional opinion piece are what you can expect to find. If that’s your cup of tea,

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January 31, 2012 Posted in Business 1 Comment

Assistly rebrands as Desk.com. Quick Analysis

By Ben Kepes

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new

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December 5, 2011 Posted in Business Leave a comment

Mesagraph Launches Search and Discovery Platform–And Plays Buzzword Bingo

By Ben Kepes

I’ve been travelling a lot lately and have attended a number of conferences at which the latest range of buzzwords are clearly being utilized by a new crop of startups. At the same time I’ve been railing against excessive use of acronyms that does nothing to make life easier for

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December 2, 2011 Posted in Business 2 Comments

Cloudology–All That is Bad About IT

By Ben Kepes

I haven’t got a lifetime’s experience in IT. Rather than an impediment in my career however, I’ve found that having come from a varied background has given me a degree of perspective that perhaps some of my lifers don’t enjoy. Case in point – this Cloudology diagram that Simon Wardley

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October 11, 2011 Posted in Content Delivery Network Leave a comment

Professional-Level Blog Hosting, On a Tight Budget

By Ben Kepes

A few months ago, finally sufficiently sick of the abysmal customer service and reliability delivered by my ISP, I decided to move the hosting of my blog to another provider. I reached out on Twitter and a buddy of mine (thanks Robot) pointed me in the direction of ZippyKid. Now ZippyKid is a great story [...]

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October 4, 2011 Posted in Business 2 Comments

On Larry, and Marc, and All Publicity being Good Publicity

By Ben Kepes

So I’ve been mentioning it on Twitter all afternoon, after being one of the first to pick up on the announcement from Marc Benioff that Oracle had reneged on its offer for a keynote position at Oracle’s OpenWorld event in San Francisco this week. Ever the showman, Benioff turned it

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September 22, 2011 Posted in Business 3 Comments

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it closing after the event. Assistly is a young company that is

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August 23, 2011 Posted in Business 1 Comment

PipeJump from Future Simple–Another Small Biz CRM

By Ben Kepes

Small businesses, formerly unable to enjoy the real benefits that CRM offers, are seemingly now spoilt for choice – there seem to be dozens of companies offering lightweight CRM specifically for SMBs – offerings from Zoho, CapsuleCRM are but a few of the multitude of offerings that exist. Today it’s

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The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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