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British Telecom’s recently announced first quarter performance:

• Revenue £5 billion
• Increase of 3%
• Growth from BT Global Services was key contributor

BT is pushing itself as a service-centric organisation bundling service products and systems to deliver WHAT THEIR CUSTOMERS WANT

It’s an important change that will continue to gain momentum - a move from technology-centric operations to customer-centric ones. With it we’ll see an upswing in SOA and a resulting increase in SaaS and other service oriented offerings. Also the partnering of disparate organisations on specific projects in order to maximise the meeting of customers specific requirements.

Technology is only a tool and should first and foremost be concerned with enabling people and organisations.

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