This is madness (on VoIP)… at diversity.net.nz

So I decided that, being a bit of an early adopter, a move to naked DSL with VoIP was in order.

I dutifully purchased my PAP2T (to convert VoIP to a standard phone) and filled in my application form for WorldxChange’s fusion service (Naked DSL, VoIP combo for $70/month).

Horrors - it seems that my current provider (Telstra) refuses to allow porting of numbers to WorldxChange.

Two quick points from this;

Everyone is quick to lambast Telecom but WorlxChange advises me that Telecom ports numbers to them with no problems
Whatever happened to easy, ubiquitous and customer focused naked DSL in this country

The folks at WorldxChange were helpful - seems my best option is to port back to Telecom for a week then port over to WorldxChange from there - it’s a solution which would work but it’s exceptionally clunky and, let’s face it, a barrier to disruption.

Brickbats to Telstra and a bouquest to Telecom on this one I reckon!

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5 Responses to “This is madness (on VoIP)…”

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1 Olof Olsson
May 29th, 2008 at 9:46 pm

Ben,

I work for TelstraClear, but I am certainly not an expert on porting. (I am on the internet and broadband side.) However, this sounded strange so I checked with some of the people in this area. There should be nothing stopping you from porting to WorldxChange. As a matter of fact we are obligated to allow porting out of any number by the LNMP determination.

Who says you cannot port out, TelstraClear or WorldxChange?
2 Ben Kepes
May 29th, 2008 at 10:11 pm

Olof - cheers for your reply. WorldxChange told me that Telstra is proving difficult and is not yet prepared to port numbers to them - if anyone at your end could help we’d appreciate it
3 Olof Olsson
May 29th, 2008 at 10:24 pm

I’ll inquire tomorrow morning and get back to you.
4 Olof Olsson
May 30th, 2008 at 10:38 am

Ben,

Can you please contact me via e-mail so that we can resolve this offline? Thanks! Got further info for you + some questions.
5 Ben Kepes
May 30th, 2008 at 2:58 pm

Just an update - Olof from TelstraClear has been excellent helping me out with this - it would seem that the issue is in fact with Telecom, not TelstraClear

I’d love to get to the bottom of it but unfortunately there seems to be quite a lot of smoke and mirrors going on

b

diversity.net.nz