Winning the Hearts and Minds of the Customer – Through Support

By Ben Kepes

The right tools

A recent article in Business Week talked about USAA and the fact that it’s had multiple top results in Business Week’s customer service ratings. The USAA offers insurance, banking and investment services to members of the U.S. military and their… Read more

This entry was posted in Best Practices. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.

Leave a Reply

The Author

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

Schedule some time to talk to me here.

More about Ben here.

Want to find me across the social web? Click below

    

Subscribe to the Blog

 Subscribe - Posts for all authors

Enter your email address and we'll send our posts to you: