• PBworks Launches Its Agency Edition


    PBWorks is today launching another custom edition of its enterprise collaboration software. The Agency Edition is a customization of the standard PBworks product, this time specifically tailored for advertising, PR, marketing and design agencies. PBworks’ Chris Yeh told me…

  • PBWorks Bets on a World Where CRM Meets the Actual Customers


    PBWorks is launching a new version of their product today (see previous coverage of PBWorks here) that is aimed at solving the problem of traditional CRMs being siloed and closed to external customers. In the process they’ve invented yet another three letter acronym – Customer Relationship Collaboration or CRC. While I’m not enamored with the […]

  • PBworks Finds Convergence. Ad Hoc Conference Calling


    PBworks has released its voice collaboration offering that allows one-click voice conferencing from within their collaboration product. We’ve written about PBworks before, but for those who need a recap, PBworks was founded in 2005 and has grown to the point where they host over one million workspaces for upwards of 85000 businesses.

    PBworks have noticed what they’re calling a “grand convergence” where collaboration products, voice conferencing, telcos and others are converging in a space that sees multiple communication modalities available depending on the context of work participants are engaged in. They contend that shifting modalities (ie moving from text to voice) should not require a change of platforms. To this end PBworks is letting customers integrate voice into their collaboration workflow.

    What this means in practice is that, rather than setting up a conference line in advance and asking attendees to dial in, a user can initiate an instant conference call by clicking participants names. In Users can also add new participants at any time, and each conference call is recorded and stored for later use and review. Voice Collaboration is device agnostic and can be triggered using a desk phone or mobile.

    voice conference

    PBworks wants to distinguish itself from the traditional conference call services which it says are most useful for “appointment” collaboration. A user must set up a meeting, send out dial-in information to all interested parties, usually via email, and then wait for all parties to arrive. This overhead generally limits usage to scheduled calls.

    In contrast, PBworks is trying to make voice collaboration a natural extension of its collaboration suite. When a user needs to connect with one or more others to gather valued input, he can add a colleague to an ad-hoc conference call with a single click that initiates an outbound call to the colleague’s regular phone. He can call anyone who already has a PBworks user profile, or manually dial any other telephone number of a person he wants to include.

    The Voice Collaboration beta is available to all Business and Legal Edition customers, as well as Business Edition free trial users. During the beta period, Voice Collaboration will be free, with a cap of 200 call minutes for free trials. The calling area is limited to the US and Canada.

    After the beta period ends, PBworks Business and Legal Edition customers will receive 200 minutes/month at no extra charge. Those who need more minutes can upgrade to Nationwide 300, which costs $5/user/month and provides 300 minutes/user/month. Heavy users can upgrade to Nationwide 2000 for $20/user/month and receive 2,000 minutes/user/month.

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  • CentralDesktop for Marketing Agencies


    I’ve written previously about CentralDesktop the cloud based collaboration application, has just rolled out a new version, specifically targeted at marketing agencies. The collaboration for marketing agencies approach isn’t novel, late last year PBWorks introduced a similar offering. In…

  • Walking the Walk with Enterprise Collaboration?AKQA goes 21st Century


    Image via Wikipedia We often hear from hand-waving enterprise 2.0 advocates who tell about adoption of E20 tools within their workplace. Often however this adoption is a thin veneer that doesn?t extend significantly beyond the usual early adopter suspects.…

  • Selling the Case for Accelerating Business Performance with Enterprise Collaboration


    Oliver Marks and Sameer Patel – two of the leading lights in Enterprise 2.0 (that is experience in actually doing it rather than merely talking about it) presented this session. Their aim with the session was to move from…